Terms of Service

Standard Terms of Service

These Terms of Service set out the binding agreement between you or your organization and Readylabs Technology Solutions governing the use of our websites, software products, and bespoke engineering engagements.

1. Acceptance of Terms & Contractual Authority

By accessing or browsing this website, submitting an RFP or project request, approving a digital quotation, or executing a custom Statement of Work ("SOW") with Readylabs Technology Solutions("Readylabs", "we", "us", or "our"), you ("Client", "User", or "you") agree to be legally bound by these Terms of Service ("Terms").

If you are entering into these Terms on behalf of a corporation, partnership, or legal entity, you represent and warrant that you possess full legal authority to bind that entity to these provisions. If you do not have such authority or do not agree with any part of these Terms, you must discontinue all use of our services immediately.

2. Scope of Technological Services

Readylabs provides cutting-edge digital solutions and technical expertise across multiple disciplines, including but not limited to:

Custom Software Engineering

Full-stack web applications, microservices, enterprise SaaS platforms, and bespoke backend architectures.

Mobile & Web Application Development

Cross-platform mobile apps (iOS & Android), progressive web applications (PWAs), and responsive user interfaces.

Cloud Solutions & DevOps

Cloud infrastructure provisioning (GCP, AWS, Firebase), CI/CD automation, serverless setups, and database optimization.

IT Consulting & Digital Transformation

Technical architecture review, cybersecurity best practices, legacy modernization, and digital workflow optimization.

3. Statements of Work & Change Requests

Each customized engineering engagement shall be governed by an individual Statement of Work ("SOW"), Proposal, or Service Level Agreement (SLA) specifying project scope, timeline, milestones, deliverable assets, and fees.

Scope Change Protocol

Any modification, expansion, or reduction of project scope ("Change Request") requested by the Client must be documented in writing. Readylabs will evaluate the impact on timeline and costs, and modifications will take effect only upon mutual written approval (via email or addendum).

4. Client Obligations & Cooperation

Timely execution of software projects depends upon active client collaboration. The Client agrees to:

Provide necessary domain access, staging credentials, third-party API keys, and corporate design assets in a timely manner.
Designate a primary Point of Contact (POC) authorized to make technical decisions and provide sign-offs.
Review milestone deliverables within ten (10) business days of submission. If no feedback or written objection is received within this period, deliverables shall be deemed accepted.
Ensure all materials, datasets, and intellectual properties supplied to Readylabs are owned by or licensed to the Client without infringing third-party rights.

5. Intellectual Property & Code Ownership

Deliverables Ownership Guarantee

Upon 100% full payment of all agreed fees specified in the SOW, Readylabs transfers and assigns to the Client all right, title, and interest in the custom bespoke source code, UI designs, and database schemas created exclusively for the Client project.

A. Readylabs Pre-Existing IP & Frameworks

Readylabs retains sole ownership of its proprietary pre-existing tools, core utility libraries, algorithmic blueprints, boilerplate scaffolding, and reusable components ("Background IP"). To the extent Background IP is embedded in Client deliverables, Readylabs grants the Client a perpetual, royalty-free, non-exclusive license to use and modify such Background IP solely in connection with the deliverable.

B. Open-Source Software (OSS)

Deliverables may utilize open-source frameworks (e.g., React, Next.js, Node.js, TailwindCSS) subject to their respective open-source licenses (such as MIT, Apache 2.0, or BSD). Neither party claims proprietary ownership of OSS libraries.

C. Portfolio & Marketing Rights

Unless explicitly restricted by a signed Non-Disclosure Agreement (NDA), Readylabs reserves the right to display the Client's corporate name, logo, and public project screenshots in our portfolio, case studies, and promotional materials.

6. Fees, Invoicing & Payment Terms

Milestone Payments: Unless otherwise agreed in the SOW, development projects require an initial deposit (typically 30%–50%) prior to commencement, with subsequent payments tied to defined milestone completions.
Payment Terms: Invoices are payable within 14 calendar days of issuance via bank wire transfer, mobile money, or designated payment gateway.
Currencies & Taxes: Fees are quoted in Ghana Cedis (GHS) or US Dollars (USD) as stated in the quotation and are exclusive of applicable statutory taxes (VAT, NHIL, GETFund) where required by law.
Late Payments: Overdue invoices may accrue interest at the rate of 2% per month (or the maximum permitted by law). Readylabs reserves the right to pause engineering work, withhold code repository access, or suspend staging environments until outstanding amounts are settled.

7. Confidentiality & Non-Disclosure

Both parties agree that all confidential information—including trade secrets, system architecture diagrams, financial data, business logic, customer records, and software code—exchanged during the course of the relationship shall be held in strict confidence.

Neither party will disclose confidential information to any third party without prior written consent, except to employees, subcontractors, and legal/financial advisors with a need-to-know basis who are bound by confidentiality obligations at least as restrictive as these Terms.

8. User Conduct & Prohibited Activities

When interacting with our websites, software demo environments, APIs, or staging servers, you agree not to:

❌ No Reverse Engineering: Decompile, reverse engineer, or disassemble proprietary frameworks without authorization.

❌ No Malicious Attacks: Upload viruses, worms, malware, or launch denial-of-service (DDoS) attacks.

❌ No Unauthorized Scans: Conduct penetration tests or security scans on our shared infrastructure without prior written permission.

❌ No Unlawful Content: Use our software to transmit unlawful, defamatory, infringing, or fraudulent materials.

9. Warranties, Bug Fixes & SLA Commitments

30-Day Defect Warranty: Readylabs warrants that custom-engineered software deliverables will perform in all material respects in conformity with the approved written SOW specifications for a period of thirty (30) calendar days following final client sign-off or production deployment.

During this warranty period, Readylabs will investigate and rectify reproducible code bugs or defects at no additional charge, provided the defect has not been caused by third-party modifications, hosting provider disruptions, or client alterations.

DISCLAIMER:EXCEPT AS EXPRESSLY PROVIDED HEREIN, ALL SERVICES, DEMOS, AND CODE ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.

10. Limitation of Liability

To the maximum extent permitted by applicable Ghanaian and international law:

In no event shall Readylabs Technology Solutions, its directors, employees, or partners be liable for indirect, incidental, special, consequential, or punitive damages (including loss of profits, data corruption, business interruption, or loss of goodwill).
The total cumulative liability of Readylabs arising out of or related to any engagement shall not exceed the total fees actually paid by the Client to Readylabs under the applicable Statement of Work during the six (6) months immediately preceding the event giving rise to the claim.

11. Indemnification

The Client agrees to defend, indemnify, and hold harmless Readylabs Technology Solutions, its officers, and developers from and against any third-party claims, damages, liabilities, and expenses (including reasonable attorneys' fees) arising out of or related to client-supplied content, third-party software licenses provided by the client, or breaches of client obligations under these Terms.

12. Term, Suspension & Termination

Termination for Convenience: Either party may terminate a project engagement by providing thirty (30) days written notice. In such event, the Client shall pay for all work completed up to the date of termination.
Termination for Cause: Either party may terminate immediately if the other party materially breaches any provision and fails to cure such breach within fourteen (14) days of written notice.
Post-Termination Handover: Upon receipt of all outstanding payments, Readylabs will deliver all completed work products, repositories, and documentation to the Client.

13. Third-Party Integrations & APIs

Our solutions may integrate with third-party software, cloud hosts, payment gateways (e.g., Paystack, Stripe, Hubtel), and communication platforms (e.g., WhatsApp, Broadcast Buddy, Twilio). Readylabs is not responsible for outages, API deprecations, rate limits, or changes in third-party service provider terms.

14. Governing Law & Dispute Resolution

These Terms and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with the Laws of the Republic of Ghana.

Amicable Resolution & Arbitration

In the event of any dispute, the parties shall first attempt in good faith to resolve the matter through amicable executive negotiations for a period of thirty (30) days. If unresolved, the dispute shall be referred to arbitration in accordance with the Alternative Dispute Resolution Act, 2010 (Act 798) of Ghana, with the seat of arbitration in Takoradi or Accra, Ghana.

15. Force Majeure & Miscellaneous

Force Majeure: Neither party shall be liable for delays caused by circumstances beyond reasonable control, including acts of God, national telecommunication blackouts, civil unrest, or global cloud platform failures.
Severability: If any provision is deemed invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect.
Entire Agreement: These Terms together with any executed SOW constitute the complete and exclusive understanding between the parties regarding the subject matter.

16. Legal Notices & Contact

Formal legal notices, queries, or contractual questions should be directed in writing to:

Readylabs Legal Affairs Department

Entity: Readylabs Technology Solutions

Location: Market Circle, behind Cal Bank, Takoradi, Western Region, Ghana

Email: readytechnologysolutions@gmail.com

Phone / WhatsApp: +233 595 454 935

Need to execute a customized NDA or Enterprise Master Services Agreement?

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